Only B2b customers are mandated to register
Trade Account FAQs
Here is a list of frequently asked questions and answers about our trade accounts.
Surcharge
Yes — and it's good news. We have reduced our previous 10–15% Tariff Surcharge down to a flat 5% Surcharge on all new orders placed on or after April 20, 2025.
While the Supreme Court struck down certain tariffs, new tariffs have since been introduced under separate legislation, which continues to impact our costs. Combined with rising fuel costs, we have worked hard to absorb as much of this as possible and are pleased to pass on these savings with a significantly reduced surcharge.
This applies to new orders only. All existing orders remain unchanged under their original terms.
We continue to review this regularly and remain committed to keeping costs as low as possible for our customers.
That is absolutely our goal. The current surcharge reflects temporary increases in our operational costs and we are actively working to reduce and ultimately eliminate it as conditions improve.
We will update this page as soon as there are any further changes. Thank you for your continued support and patience.
Getting Started
Amity Home offers two types of Trade Accounts:
- Stocking Dealer Account – For retail stores and accounts that commit to maintaining in-store inventory of Amity Home products.
- Non-Stocking Dealer Account – For accounts that order on a per-need basis without holding standing inventory.
Each account type has its own opening order minimum and reorder requirements.
You may apply for a Trade Account in two ways:
- Fill out the New Account Application Form on the website, or
- Contact the Customer Service team to request an application.
All new accounts must complete a Customer Information Form and are subject to approval by Amity Home. Amity Home reserves the right to decline any account at its sole discretion.
Approval typically takes 1–2 business days. You will receive an email notification once your account has been approved.
If you have not heard back after 3 business days, please contact us. Your approval email may have gone to your spam folder.
Yes, you can browse the website while your application is being reviewed. However, trade account pricing, purchase terms, and account-specific options will not be visible until your account has been approved.
Account Types & Minimum Orders
A Stocking Dealer is a retail store or account that actively stocks Amity Home products in their location. Stocking Dealers receive the benefit of no minimum reorder requirement.
Stocking Dealer Minimums:
- First (Opening) Order: $1,500
- Annual Purchase Minimum: $15,000
- Reorder Minimum: $0 (no minimum)
Any account with no activity in the previous 12 months and below the annual minimum will be closed and would need to be reactivated.
A Non-Stocking Dealer is an account that orders on a per-need or per-project basis without maintaining standing inventory.
Non-Stocking Dealer Minimums:
- First (Opening) Order: $500
- Annual Purchase Minimum: $1,500
- Reorder Minimum: $0 (no minimum)
Total orders below the annual minimum will result in the account being closed and requiring reactivation.
- Stocking Dealer accounts will be moved to Non-Stocking Dealer pricing.
- Non-Stocking Dealer accounts will need to meet the minimum again to reinstate their account.
Amity Home reviews accounts periodically and reserves the right to adjust account status based on current credit worthiness or past due accounts.
Payment Terms
All opening orders for new accounts must be prepaid by one of the following methods:
- Credit card
- Pro forma invoice
- Check
Yes. Net 30 terms may be requested for future orders. Net 30 requires a satisfactory credit check conducted by Rosenthal Capital Group. Approval is not guaranteed and is subject to review.
Ordering & Shipping
We do our best to ship orders complete. However, unless otherwise requested by the customer, partial orders will be shipped and back-ordered items will be fulfilled as they become available.
All orders ship FOB Irwindale, CA 91010. All goods are shipped via FedEx or UPS prepaid.
Yes, Amity Home accepts selective drop ship orders for existing accounts at an additional charge of $10.00 per order.
Conditions:
- Available only to existing retail store or interior design accounts
- Not available to online-only companies
- Shipping terms: FOB Irwindale, CA 91010
- Goods are shipped via FedEx or UPS prepaid
Amity Home will ship back orders or partial orders as product becomes available, unless you state otherwise on your order. If you want shipment held until the order is complete, this must be clearly noted on the purchase order.
Amity Home will ship back orders or partial orders as product becomes available, unless you state otherwise on your order. If you want shipment held until the order is complete, this must be clearly noted on the purchase order.
All orders placed at Trade Shows are considered Final Orders and cannot be canceled or changed after placement.
Returns, Claims & Restocking
All shipping or merchandise claims must be filed within 3 days of receiving goods. Claims received after 3 days will not be honored. Please contact Customer Service immediately if you find damage or a discrepancy.
Amity Home accepts returns only for defective or incorrect items shipped, and only within 7 days of receipt.
Requirements:
- You must first contact Amity Home to receive a Return Authorization (RA) Number
- The RA packing list and RA number must be clearly marked on all cartons
- Returns without an RA number will be refused
- Credit is issued after receipt and inspection of returned merchandise
Please note: Minor variations in dye lot, stitching, or size are part of handmade products and are not considered defects. Slight color variations may also occur.
Yes. Any non-defective return authorized by Amity Home will incur a 20% Restocking Fee. Returns must be made within 15 days of receipt and must be pre-authorized.
Swatch Program
Yes.
- Swatches are available for $3.00 each
- Complete swatch sets may also be purchased as listed on the website
If a customer places an opening order of $15,000 or more, one complete swatch set will be provided free of charge.
For future swatch updates, complete the Swatch Program Authorization Form.
Internet & Online Sales
The sale of Amity Home merchandise online is strictly prohibited without express written authorization from Amity Home.
Only brick and mortar stores may sell products on their website, and only if all of the following conditions are met:
- The store must be an existing account with Amity Home.
- The account must be at least 1 year old.
- The account must have had at least $25,000 in purchases in the previous calendar year.
- If annual purchases fall below $25,000, the account will not be allowed to sell online the following year.
Amity Home products may not be listed or sold on third-party marketplaces such as Amazon, eBay, Overstock, or similar sites.
Yes. If authorized to sell online, the following guidelines apply:
- Written authorization must be obtained before placing products on your website, catalog, or other print materials
- The Amity Home logo must be used on the website
- Products must be prominently displayed
- If Amity Home photos are used, they must include the credit line:
“Photo Courtesy of Amity Home.”
Yes, but authorization is required first before including Amity Home products in any website, catalog, or print materials. Please contact Customer Service for approval and guidelines.