FREQUENTLY ASKED QUESTIONS
General FAQs
We recently migrated from our old website platform, to our new one. Due to this, some customers may have an issue using their old passwords if the old passwords were very short or not secure. To easily resolve this follow these instructions:
- Go to the LOST PASSWORD page [HERE].
- Enter your account email address and click on the 'RESET PASSWORD' button.
- Check your email account for an email that will contain a link for you to reset your password.
We recently migrated from our old website platform, to our new one. Our new website allows you to use either a username or email address to login to your account. If you were an existing customer from our old website, your username would be your email address.
Payments
We only charge the day we ship the order out and only the amount for products which are shipped. We do not charge for any items which are not shipped and are back ordered.
We accept Visa, Mastercard, American Express and Discover.
Yes, we encrypt all credit card information during transmission and storage, so that data is private and secure.
Shipping & Returns
We ship via Fedex however if you choose to select UPS or USPS we will use shipping of your choice.
We have negotiated great rates from Fedex based on the volume we ship. Shipping is calculated based on weight, size and dimensional weight of the box.
Trade Accounts
If you have not heard back from us after 3 business days, please contact us and let us know. Chances are you may already be approved but missed the email. Either way we are glad to help.
Approval time is typically 1-2 business days. You will receive an email once you have been approved.
You may request a New Account application by contacting Customer Service or fill up form on our website.