Ordering & Shipping

Do you ship orders complete?
We do our best to ship orders out complete. However, unless otherwise requested by the customer, we will ship partial orders and fulfill back-ordered items as product becomes available.
What are your shipping terms?
All orders ship FOB Irwindale, CA 91010. All goods are shipped via FedEx or UPS prepaid.
Do you offer Drop Shipping?

Yes, Amity Home will accept selective drop ship orders for existing accounts at an additional charge of $10.00 per order.

  • Drop shipping is available only to existing retail store or interior design accounts — it is not available to online-only companies.
  • Shipping Terms: FOB Irwindale, CA 91010
  • All goods are shipped via FedEx or UPS prepaid.
What is your back order policy?

Amity Home will ship back orders or partial orders as product becomes available, unless you state otherwise on your order. If you prefer to hold shipment until an order is complete, please note this clearly on your purchase order.

Returns, Claims & Restocking

How do I report a shipping issue or damaged merchandise?
All shipping or merchandise claims must be filed with Amity Home within 3 days of receiving your goods. Claims received after 3 days of receipt will not be honored. Please contact Customer Service immediately upon discovering any damage or discrepancy.
What is your return policy?

Amity Home accepts returns only for defective or incorrect items shipped, and only within 7 days of receipt.

  • You must contact Amity Home first to receive a Return Authorization (RA) Number.
  • The RA packing list and RA number must be clearly marked on all cartons.
  • Returns received without an RA number will be refused.
  • Credit is issued after receipt and inspection of returned merchandise.

Please note: Minor variations in dye lot, stitching, or size are inherent to handmade products and are not considered defects. Since quilts and pillows are washed numerous times before shipping, slight color variations between pieces may occur.

Do you charge a Restocking Fee?

Yes. Any non-defective return that is authorized by Amity Home will incur a 20% Restocking Fee. Returns must be made within 15 days of receipt of goods and must be pre-authorized.

Swatch Program

Do you offer a Swatch Program?

Swatches are available for $3.00 each, or you may purchase complete swatch sets as listed on our website.

If a customer places an opening order of $15,000 or more, we will provide a complete set of swatches at no charge. This program applies to one set per account.

To request future swatch updates, complete the Swatch Program Authorization Form.